Mahogany FAQ

Q. What if I have a complaint?
A. We provide the easiest and best way to buy furniture and we are not satisfied unless all our customers are delighted with their purchase and their experience of shopping at HQF. In the unlikely event that you do not enjoy your experience of shopping with us, please tell us by email or telephone us on 07-5796166. We will acknowledge your complaint within one working day and will do our very best to resolve it as speedily as possible. 

Q. Do HQF prices include GST?
A. All prices quoted by us include GST at 15%.

Q. What if I'm unable to take delivery of my order when it's ready?
A. If you are having work done in your home, please be aware that building projects are frequently delayed. If you are unable to take delivery of your furniture when it is ready, we may be able store it for you free of charge, as long as the items have been paid for in full, please enquire.

Q. Does the furniture arrive in one piece
A. Yes, apart from the beds or table legs. This furniture is far from kit set!

Q. Do the beds arrive in pieces?
A. Yes, footboard, headboard, side rails, slats, where there are four posters, roof surround and curtain pole.

Q. Are the beds easy to put together?
A. Yes, male and female double matting hooks and traditional bed bolts.

Q. What care is required?
A. None, other than damp dusting, keep away from direct heat source. Once a year, you could bath the furniture in boiled linseed oil. 

Q. What size mattresses do your beds take?
A. Standard N.Z sizes.

Q. What supports the mattress?
A. There are 16 thick hardwood slats bound together on both sides of the central rail which runs from headboard to footboard.

Q. Freight charges?
A. We often contribute to the freight charge, please request a quotation.

Q. Can I come and see your furniture, or do I have to buy on-line?
A. We do not have a traditional shop. Our aim is to pass on the savings we make in not having this facility. We have furniture on display in our home showroom where viewing is more than welcome. If the items are not on show, we can arrange viewing at our warehouse where the furniture can be unpacked for you to view. Please give us a ring before you intend visiting, so that we can ensure there is someone around to look after you. You don't have to buy online as we welcome orders over the phone, by post, or of course if you visit.

Q. How long can we expect the furniture to last?
A. If treated with care and not abused, longer than your lifetime, hence our name.